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Support & Help

Get help with Sendmator API integration and troubleshooting.

Documentation​

Community Support​

GitHub​

Discord​

Stack Overflow​

  • Tag your questions with sendmator
  • Search existing questions
  • Get answers from the community

Premium Support​

Email Support​

  • Pro Plan: Priority email support
  • Enterprise: Dedicated support team
  • Response time: 24 hours (Pro), 4 hours (Enterprise)

Live Chat​

  • Available for Enterprise customers
  • Monday-Friday, 9 AM - 5 PM PST

Phone Support​

  • Enterprise customers only
  • Scheduled calls with our team

Status & Monitoring​

API Status​

  • Historical uptime data
  • Maintenance notifications

API Health Check​

Test API connectivity:

curl https://api.sendmator.com/v1/health

Frequently Asked Questions​

Authentication​

Q: How do I get my API key? A: Sign up at sendmator.com and visit your API settings.

Q: Can I use different API keys for different environments? A: Yes, we recommend separate keys for development, staging, and production.

Email Delivery​

Q: Why are my emails going to spam? A: Ensure you have proper SPF/DKIM records set up and include both HTML and text versions.

Q: How can I improve my delivery rates? A: Use validated email lists, consistent from addresses, and monitor bounce rates.

Rate Limits​

Q: What happens if I exceed my rate limit? A: You'll receive a 429 error. Implement exponential backoff for retries.

Q: Can I increase my rate limits? A: Yes, upgrade your plan or contact us for custom limits.

Billing​

Q: How are emails counted? A: Each recipient counts as one email, regardless of CC/BCC.

Q: Do failed emails count against my limit? A: No, only successfully queued emails count.

Contact Information​

Sales​

Technical Support​

Security Issues​

Partnership Inquiries​

Emergency Contact​

For critical production issues (Enterprise customers only):

  • Emergency hotline: +1-555-SENDMATOR
  • Available 24/7 for P1 incidents

Need immediate help? Check our troubleshooting guide or join our Discord community.